End User Support with the ITIL Process

The ITIL framework is a renowned global methodology embracing positive change and continual efficiency in the field of IT support. It consists of devoted IT segments such as incident management, problem management, and more, each focusing on best practices and continuous improvement towards optimal end user productivity. As a trusted standard of IT service desk quality for more than 20 years, the ITIL methodology is used by Innovative Technology Solutions to deliver IT support above and beyond the norm.