The New Year Brings Enhanced ITS Service Desk Support, Improving Call Response Times by 82%
It happens every year. After the long holiday break, employees
of one multinational equipment manufacturing company return
to work—and promptly call their company’s IT service desk. By
the hundreds, workers phone in for reasons ranging from simple
password resets to complex software issues.
As the manufacturer’s outsourced IT service desk management
provider, Innovative Technology Solutions (ITS) is committed
to prompt technical support at the highest levels of efficiency.
Recently ITS brought its focus on continuous improvement to
the forefront, with the goal of making the start of the new year a
happy and productive one for this client’s end users.