IT Trends For 2020
IT spending is on the rise as companies look to shore up service delivery, enhance solution outcomes and ensure data security meets evolving regulatory standards. Worldwide IT spending is on track to reach more than $3.8 trillion during the first year of the new decade.
With technology markets diversifying as cloud computing matures, big data gets bigger and bespoke services become commonplace. What are the top priorities for IT budgets, and where can companies afford to wait?
Here’s a look at six top projections of IT trends for 2020.
1. Applicable AI
The first of our future IT trends for 2020 is artificial intelligence (AI). Paired with machine learning (ML) algorithms, AI offers the potential for IT systems to “learn” by leveraging current, historic and even future data predictions. Understandably so, AI and ML are dependent on the data they are fed. Here, the big shift is away from early adopter AI toward more mainstream applications — such as chatbots, natural voice recognition and low-level security incident response — which directly impact business ROI.
At the individual business level, expect AI to streamline processes and reduce employee overhead. At scale, this technology has the potential to redefine human/IT interactions by allowing staff to focus on mission-critical tasks, including customer service, rather than just day-to-day reporting.
2. Enhanced Automation
Robotic process automation (RPA) is next on our 2020 IT trends list for its potential to reduce human error and improve service delivery. Advanced automation and scripting tools are now capable of capturing, compiling and analyzing critical business data to help drive on-demand insights and even enable e-process discovery. Even better, automated data’s capture error rates are negligible. This reduces the time and resources required for companies to find and correct potential mistakes in operational, financial or legal documents.
Automation at scale may also standardize IT input and output to help companies communicate across industry boundaries and reduce overall complexity.
3. Computing at the Edge with Multiple Cloud Computing
Many organizations are now living on the edge, leveraging cloud-connected devices with the capability to aggregate, analyze and act on information before turning to larger networks for help. As a result, edge computers will likely enjoy rapid uptake across industries such as manufacturing and utilities. And these devices run on multiple clouds, requiring the movement of application workloads between environments.
Edge devices at critical midpoints between data sources and cloud infrastructure could increase industry response speed to events such as equipment failure or real-time trend development by allowing information to be processed in-situ, rather than waiting for a response from larger clouds with greater latency. API-led development and containerization can help improve environment balancing.
4. Practical IoT Implementation
IoT devices have long been hailed as the future of IT infrastructure, but issues of security and reliability have minimized mainstream adoption. Now, second- and third-generation IoT devices are beginning to replace their first-gen counterparts and existing legacy systems. Additionally, businesses are beginning to be planful about the operational and financial value enabled by IoT. Backed by more robust network connections, defensible firmware and granular accessibility, expect the new decade to deliver on the past few years of IoT promises.
Security at Scale
No article about IT trends in 2020 is complete without mentioning security. Here, two trends are packaged into one: As attackers become more sophisticated, organizations will need to leverage advanced security solutions capable of detecting miniscule and massive threats across diverse networks and devices.
The market should also see an uptick in expert IT consulting. Businesses may look to identify key IT weaknesses and develop response and remediation strategies that prioritize basic security hygiene to limit the risk of security incidents, lower the impact of compromise, and align with compliance expectations. Increasingly, these weaknesses are related to human behavior, requiring on-going education and reinforcement.
6. The New Network Imperative
Significant increases in telecommuting as well as advancements in 5G and Wi-Fi 6 networking will underpin the increased use of bandwidth- and traffic-heavy technologies such as video conferencing and multimedia streaming. Adoption alone won’t be enough for this 2020 IT trend. Companies must put the time and effort into developing robust network infrastructure capable of handling these new protocols.
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