How the CIO’s Role is Evolving

Technology has evolved at a stunning pace over the past decade, and the Chief Information Officer role is evolving along with it.

Traditionally, the CIO role included responsibility for identifying the right IT solutions and ensuring that the company’s IT infrastructure is aligned with business objectives. And that’s still the case for the modern CIO. But as technology and data play an increasingly prominent role in the operations of virtually every type of business, CIOs are taking on even more responsibilities, well beyond provision of IT services and infrastructure maintenance.

CIOs typically create a strategic roadmap to optimize IT solutions and align their IT infrastructure with business goals. Enterprise IT is complex, and CIOs look for ways to streamline IT operations and unlock hidden value. By improving processes with advanced IT solutions and a more effective IT infrastructure, CIOs can ensure their company generates maximum value from technology investments. A solid framework can keep technical staff focused, and the right support system can ensure that at CIO’s team members are working toward company objectives rather than putting out fires.

Following a trend that cuts across industries and operating units, many CIOs are turning to IT consulting and managed services companies that let their IT teams concentrate on their core competencies. A holistic assessment of the IT operation from an outside perspective can help CIOs identify areas for improvement in productivity, service levels and customer satisfaction.

Outsourcing the service desk function is an increasingly popular choice, since it frees internal IT staff to focus on high-level tasks while enabling round-the-clock support across multiple time zones. As CIOs offload service desk functions to a partner’s highly trained technicians, the company’s IT professionals can turn their attention to achieving digital transformation—embracing and adapting to the accelerating growth of technology, AI and the Internet of Things (IoT) in everyday workplace processes.

In addition to outsourcing service desk functions, CIOs are working with expert partners to handle the provision of computing services. By finding a reliable IT services option that can efficiently and effectively support IT infrastructure operations, CIOs can shed the day-to-day management of maintenance and growth of workplace devices and an ever-changing IT infrastructure.

With a team of experts providing user support, managing endpoint devices, overseeing networks, etc., CIOs can more closely manage IT strategy rather than getting bogged down in daily operations. Understanding that their business unit is a revenue generator rather than a cost center, CIOs know that the role IT plays has shifted significantly, and they are contemplating new challenges and looking for additional resources to meet the emerging needs of digital transformation—needs that go far beyond providing IT solutions and managing IT infrastructure.

To learn more about how CIOs are approaching these challenges, download “Inside the Mind of a CIO,” an infographic that provides insight on how CIOs are stepping up as the role evolves.