Managed IT services have long been considered a low-value “commodity”—a necessity with offerings identical across providers. But this perception is changing, and managed service providers…
The Role of IT Outsourcing in Digital Innovation
Companies are accessing managed IT services at rates not seen since the Great Recession, according to a Computer Economics survey referenced in Data Center Journal.…
IT Executives: Making Sense of ITIL and MSPs
IT executives are generally familiar with the ITIL methodology and understand that it’s the gold standard for service desk performance. But for IT executives who…