5 Traits of a Reliable Healthcare IT Managed Services Provider

With healthcare technology continuously evolving, the IT support industry has a complementary opportunity for transformation.

The healthcare field is constantly evolving, and the IT that supports medical technology needs to evolve along with it. With many companies and enterprises questioning the partnership value of managed IT services, MSPs wanting to stand out need to prove they can do more than just run an as-needed help desk and keep spreadsheets of medical assets. Exactly what qualities should a quality healthcare IT service provider bring to the table in order to be a value-driven partner?

Quality Network Monitoring

Medical technology needs close monitoring to ensure efficient service no matter the location or function of assets. An IT service provider must be prepared with immediate network alerts and fast-acting solutions to ensure data from medical devices is protected at all times and transmitted to the appropriate areas—it could be a matter of life or death for the patients involved.

Efficient Service Desk

Help desk representatives for healthcare companies should be specially trained to have a detailed understanding of medical situations to ensure clients can be guided efficiently through technical emergencies. This, combined with multilingual support and methodologies that promote quick resolution of incidents, ensures a MSP can navigate the diverse environments occupied by members of the healthcare profession.

Flexible Technical Support

Healthcare IT service providers excel when they can support, service and repair medical technology (such as biomedical devices) that is unique to the healthcare field. And having the flexibility to provide this support regardless of an asset’s location (at homes, hospitals, and other areas where patients are treated) allows the customer to keep their patients a top priority, feeling confident that IT support will follow them no matter the situation.

Data Security & Compliance

Medical data transmitted between devices and stored on servers is extremely sensitive—patient information is legally protected, and any breach of security or lapse in compliance can mean big issues for any healthcare company. IT MSPs can play a huge role in putting their clients’ minds at ease by ensuring all data efforts comply with local, state, and federal regulations, while analyzing network performance to identify where there may be security risks and what measures can be taken to keep data safe.

Digital Transformation Guidance

Keeping pace with “Internet of Things” trends is crucial. By the end of 2019, 87 percent of healthcare organizations will have adopted IoT.  In order to be a strategic, value-driven partner, healthcare MSPs must be able to guide and support their clients as they adapt to the changing technological healthcare landscape.

 

Above all, a quality healthcare managed services provider should align its processes to the needs and goals of your organization. As a Top 10 Healthcare IT Service Provider, ITS specializes in the enhancement of healthcare professional’s experiences with biomedical devices while also ensuring the security of sensitive personal data. If you are unsatisfied with the current state of your healthcare organization’s IT infrastructure, contact us today to learn how we can help.