What Your Overall Score Means:
Your organization’s IT lifecycle management infrastructure and processes need some attention. Based on your responses, your organization may have none or minimal foundational elements to effectively manage its services and assets. However, there is a realization that IT infrastructure and operations are critical to the business, and you may be beginning to take actions to gain operational control and visibility across people, organization, process and technologies.
Your organization has IT lifecycle management infrastructure and processes in place and operating, and you’re ready to make improvements to better support your growing business goals and changing needs. Based on your responses, there are several ways your organization could improve in this area to do so – for example, moving to a managed environment for day-to-day IT support processes and improved success in project management to become more customer-centric and increase customer satisfaction. At this stage it’s important to identify a roadmap for your lifecycle management improvements and prioritize implementation based on what’s right for your unique business.
Your organization has a maturing IT lifecycle management infrastructure and process in place, but there are some improvements needed. Based on your responses, IT is an efficient internal service provider offering a stable portfolio of optimized services. However, your organization could benefit from gaining efficiencies and improved IT service quality through standardization, policy development, governance structures and implementation of proactive cross-departmental processes such as change and release management.
Your organization’s lifecycle management operations are working like a well-oiled machine! Based on your responses, IT is a trusted partner to your organization and increases the value and competitiveness of business processes as well as the business as whole. The next step for your organization may be to identify opportunities for further optimization to close gaps in specific areas where there are some process inefficiencies or technology upgrades, as well as prepare your infrastructure for more proactive evolution for your technology roadmap needs.
Score Ranges: 1-25, 26-60, 61-85, 86-100