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Instructions for this Assessment

The IT Lifecycle Management Maturity Self-Assessment includes a series of 16 categorized questions that are each weighted based on industry standards. This diagnostic and assessment tool is to help measure an organization’s level of IT maturity and capabilities across a series of business categories

1

Select the response that is
most aligned with your
current state of operations.

2

Complete all questions
of the self-assessment.

3

Receive your results
and
recommendations.

Category Weighting Scale

Below is the weighting scale for each assessment category.
This is how your total maturity score will be calculated once the assessment is complete.

5%

Coordinated Equipment Ordering

5%

Imaging Process Work

5%

Budget Refresh plan

5%

Base Image

5%

Packaged Applications

10%

Standard Refresh Policy

10%

Asset Tracking Software

10%

Life Cycle Management Process

5%

Proactive Desktop Monitoring

5%

Software License Management

5%

Application Testing & Packaging

5%

Support Budget Alignment

5%

Self Healing capabilities

10%

Equipment Deployment Lifecycle

5%

Equipment Disposal Docs

5%

I&O Resolver group

Total 100%

Category Ranking Definitions

Below are the ranking definitions for the IT Lifecycle Management Maturity Self-Assessment. These will come in handy once you’ve completed the assessment and have your overall results. These will also be recapped in your results report.

  • 1

    Realization that infrastructure and opperations are critical to the business beginning to take actions (in people /organization, process and technologies) to gain operational control and visibility.

  • 2

    Moving to a managed environment, for example, for day-to-day IT support processes and improved success in project management to become more customer-centric and increase customer satisfaction.

  • 3

    Gaining efficiencies and service quality through standardization, policy development, governance structures and implementation of proactive, cross-deppartmental processes, such as change and release management.

  • 4

    IT is a highly efficient internal service provider, offering a stable pportfolio of optimized services.

  • Best

    5

    Trusted partner to the business for increasing the value and competitiveness of business processes, as well as the business as a whole.

Question 1 of 16

Question 1

Is the ordering of equipment coordinated with your equipment deployment team?

  • Asset procurement exists but no asset inventory and asset forecasting strategy. Asset vendor relationships may be strained and frustrating to those involved. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower asset costs.

    No Asset Strategy

  • Processes and Procedure may exist, but asset inventory and security prone is to grief and many processes have exceptions. Asset vendor relationships may be strained and frustrating to those involved. Innovative Technology Solutions can refine your existing processes and drive to lower asset costs.

    Limited Asset Strategy

  • Problems are known and being worked on with loose timelines. Limited financial and security accountability. Asset vendor relationship is capable but not coordinated and well communicated. Innovative Technology Solutions can refine your existing processes and drive to lower asset costs.

    Moderate Asset Strategy

  • Your company is doing well. Inventory Management software is in place. Problems are identified and scheduled plans are in place to rectify exceptions. Security is aware of assets in the environment. Financial budgeting is available with in a limited time frame. Asset vendor relationship is capable and well communicated although delays may occur. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good Asset Strategy

  • Your company is doing great. You have a well-managed inventory software infrastructure system is in place; an inventory system provides real time network identification of assets and users. Your security has a control system that is integrated with asset management software. All members of the asset procurement and deployment team meet regularly and communicate asset plans. Asset management is process focused and documentation is available for all procedures. Asset vendor relationship is well coordinated, and asset shipments arrive at desired times. Your company’s forecastingcan be provided for asset budgeting for several years forward.

    Strong Asset Strategy

Category:

Coordinated Equipment Ordering

Objective:

Provide a systematic approach that will ensure greater visibility to your company assets, higher security to your environment, provide accurate procurement accountability and provide an ability to manage and reduce IT asset costs.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 2 of 16

Question 2

What percentage of applications are packaged with your software distribution tool (1=none, 5=all)

  • Applications are loaded for end users from various sources and mediums often taking longer to deploy and company settings are not standardized. Licensing and patching for applications impose risk to your environment. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No software packaging

  • Applications may be stored in a singular location but have limited licensing review, patch compliance or process for deployment. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    software
    packaging

  • Applications are stored in a singular location but have gaps in licensing review& patch compliance. Documented processes exist for deployment. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment

    Moderate
    software
    packaging

  • Applications are packaged and centralized in a software repository.Licenses are reviewed and software patching occurs regularly but may be delayed. Deployment processes have been standardized although exceptions may exist. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good software
    packaging

  • Your company is doing great! You have a dedicated team to review software before it enters the environment. Patching and licenses are not only regularly deployed but monitored and tested before implementation. Software deployment occursin a standardized, documented process and exceptions are reviewed and tested immediately.

    Strong Asset
    Strategy

Category:

Packaged Applications

Objective:

Packaged application methods provide a software standard within your environment that allows easier deployment within your company environment, controlled licensing of applications, a standardized application suite for end users and coordinated patching efforts for better security.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 3 of 16

Question 3

Do you utilize proactive desktop monitoring? (Processor, process, storage utilization)

  • Patch compliance is sporadic and rogue software may be deployed through the environment. Hardware/Software failures are not anticipated and are instead addressed reactively reducing employee productivity. Company data loss through failure and exiting the company environments are risks. Innovative Technology Solutionscan assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No proactive
    desktop
    monitoring

  • Patching compliance and monitoring are limited. Your company may have limited application deployment control. Hardware/Software failures are not anticipated and are instead addressed reactively reducing employee productivity.Company data loss through failure and exiting the company environments are risks. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    proactive desktop
    monitoring

  • Patching compliance and monitoring processes exist but may need to be reported for resolution. Your company may have application deployment control through tools such as SCCM reporting but may need to be reported to escalation teams for compliance. Hardware/Software failures are not anticipated and are instead addressed reactively reducing employee productivity. Company data loss through failure may be a risk but processes may exist to prevent data exiting the company environment. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    proactive
    desktop
    monitoring

  • Patching compliance and monitoring processes are enacted in a dedicated deployment schedule. Your company has application deployment control through tools such as SCCM reporting and are reported for compliance but may not be automated. Hardware/Software failures are anticipated and may be addressed proactively. Company data loss through failure may be reported and processes may exist to prevent data exiting the company environment.Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good
    proactive
    desktop
    monitoring

  • Your company is doing great! Patching compliance and Application standards are monitored and repaired through self-healing capabilities. Hardware/Software failures are anticipated and are addressed proactively. Company data loss through failure are reported and teams are deployed to prevent data loss and increase employee productivity. Processes exist to prevent data exiting the company environment.

    Strong
    proactive
    desktop
    monitoring

Category:

Proactive Desktop Monitoring

Objective:

Proactive desktop monitoring reduces risks of failure and data loss as well as maintains strict software licensing and patch management.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 4 of 16

Question 4

Do you have self-healing capabilities?

  • Rogue software may be deployed through the environment. Software failures are not anticipated and are instead addressed reactively reducing employee productivity. Company data loss through OS failure is high risk. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No
    self-healing
    capabilities

  • Your company may have limited application control. Software failures are not anticipated and are instead addressed reactively reducing employee productivity. Company data loss through failure through OS failure is high risk. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    self-healing
    capabilities

  • Your company may have application control through tools such as SCCM reporting but may need to be reported for compliance. Software failures maybe anticipated and areaddressed reactively reducing employee productivity. Company data loss through OS failure is high risk but processes may exist to security intrusions like malware proactively. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    self-healing
    capabilities

  • Your company has application control through tools such as SCCM reporting but may need to be reported for compliance. Software failures are anticipated and are remotely addressed without interrupting end user productivity. Company data loss through OS failure is medium risk but processes may exist store data safely and address security intrusions like malware proactively. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good
    self-healing
    capabilities

  • Your company is doing great! Application control standards are monitored and repaired through self-healing capabilities. Software failures are anticipated and are remotely addressed without interrupting end user productivity. Company data loss through OS failure is low risk due to processes that store data safely and address security intrusions like malware proactively.

    Strong
    self-healing
    capabilities

Category:

Self Healing Capabilities

Objective:

Self-healing capabilitiesidentify possible failures and removes the need to re-image a PC. It quickly and effectively resolves nonphysical break/fix issues which account for 75% of PC repairs like OS corruption, malware, misconfiguration, or general performance degradation. Self-Healing tools prevent unsanctioned changes like installation of software outside of the company standard, user mistakes and changes to the OS which may cause issues. These tools provide your company lower user downtime and higher productivity.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 5 of 16

Question 5

Does your imaging process work in conjunction with your software deployment process?

  • The operating system and applications are loaded on to your initial asset deployments from various sources and mediums often taking longer to deploy and company settings are not standardized. OS Licensing may occur per PC and security patching may only occur at the time of deploymentintroducing risk to your environment. User administrative rights most likely are available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No PC Image
    Process

  • The operating system and applications are loaded on to your initial asset deployments from single source taking longer to deploy and company settings are not standardized. OS licensing may occur per PC and security patching may only occur at the time of deployment introducing risk to your environment. User administrative rights may be available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    PC Image
    Process

  • The operating system is loaded on to your initial asset deployments from single image and company settings are standardized. Applications may be loaded after initial OS installation. OS licensing occurs from an enterprise license and security patching may only occur at the time of deployment introducing risk to your environment. User administrative rights may be available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    PC Image
    Process

  • The operating system and applications are loaded on to your initial asset deployments from single image and company settings are standardized. OS and application licensing may through backend license control systems and security patching may occur through automated processes. User administrative rights are not available to the end user at initial deployment reducing security and down time risks. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good
    PC Image
    Process

  • Your company is doing great! The operating system and applications are loaded on to your initial asset deployments from single image and company settings are standardized. OS and application licensing have backend license control systems and security patching occurs through automated processes.User administrative rights have a control system at initial deployment eliminating security and down time risks.

    Strong
    PC Image
    Process

Category:

Imaging Process Work

Objective:

Structured OS & Core software images provide a software standard within your environment that allows easier deployment within your company environment, controlled licensing of applications, a standardized application suite for end users and coordinated patching efforts for better security.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 6 of 16

Question 6

Do you have a standard refresh policy (i.e. replacement every 4 years)?

  • Assets are replaced at failure only. Users may have assets that are not within warranty periods causing longer repair and down time. When new applications are introduced to the environment, some PCs may not have the capability to run or perform well within the company expectation. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and help with forecasting costs.

    No Standard
    Refresh
    Policy

  • Assets are replaced at company financial ability with a goal, not necessity to replace within time window. Users may have assets that are not within warranty periods causing longer repair and down time. When new applications are introduced to the environment, most PCs have the capability to run or perform well within the company expectation. Innovative Technology Solutions can refine your existing processes and help with forecasting costs.

    Limited
    Standard Refresh
    Policy

  • Assets are replaced at company financial ability with a goal to replace within time window. Most assets are within warranty periods reducing longer repair and down time. When new applications are introduced to the environment, most PCs have the capability to run or perform well within the company expectation. Innovative Technology Solutions can refine your existing processes and help with forecasting costs.

    Moderate
    Standard Refresh
    Policy

  • Your company is doing well. Assets are replaced within standardized time window. All assets are within warranty periods reducing longer repair and down time. When new applications are introduced to the environment, PCs have the capability to run or perform well within the company expectation. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good
    Standard Refresh
    Policy

  • Your company is doing great. Assets are replaced within standardized time window with a specific PC configuration optimized to function within your company software parameters. All assets are within warranty periods reducing longer repair and down time.

    Strong Standard
    Refresh Policy

Category:

Standard Refresh Policy

Objective:

Standard refresh policies are PC Lifecycle Management industry standards which strive to keep the computing environment close to warranty coverage, a performance standard for deployed applications and capability in line with user/company requirements.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 7 of 16

Question 7

Do you have software license management or metering capabilities?

  • Software is purchased with single licenses that are not monitored by legal or security parameters. Your company is at risk of financial penalty and security risks from out of compliance software. Innovative Technology Solutions can assist your company to drive industry standards in your business to reduce risk and help with forecasting costs.

    No Software
    License
    Management

  • Software is purchased with single licenses that are not may be monitored by legal or security parameters. Software license upgrades and replacements are not planned and most likely introduced by vendor notice or penalty introducing unforeseen financial burden. Software may have a documented single point of contact for support. Your company is at risk of financial penalty and security risks from out of compliance software. Innovative Technology Solutions can refine your existing processes, reduce risk and help with forecasting costs.

    Limited
    Software License
    Management

  • Software is purchased with enterprise licenses that are monitored by legal and security parameters. Software may have a documented single point of contact for support. Software license upgrades and replacements are not planned and most likely introduced by vendor notice or penalty introducing unforeseen financial burden. Your company is at risk of financial penalty and security risks from out of compliance software. Innovative Technology Solutions can refine your existing processes, reduce risk and help with forecasting costs.

    Moderate
    Software
    License
    Management

  • Your company is doing well. Your company most likely has a planned software license monitoring system that allows for planned obsolescence and future software cost forecasting. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good
    Software
    License
    Management

  • Your company is doing great. Your company has a planned software license monitoring system that allows for planned obsolescence and future software cost forecasting. The software license management system monitors unlicensed or uncontrolled software introduced to the environment as well as version compliance.

    Strong
    Software
    License
    Management

Category:

Software License Management

Objective:

Software asset management (SAM) capability involves the process of reducing, documenting, and controlling software costs and risks on non-compliance.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity)

Please select any option

Question 8 of 16

Question 8

Do you measure and report on the time from ordering equipment to deployment?

  • Equipment is replaced at failure only. Users may have assets that are not within warranty periods causing longer repair and down time. When new software or patching is introduced to the environment, some equipment may not have the capability to run or perform well within the company expectation. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and help with forecasting costs.

    No Standard
    Refresh Policy

  • Equipment is replaced at company financial ability with a goal, not necessity to replace within time window. Users may have assets that are not within warranty periods causing longer repair and down time. When new software or patching is introduced to the environment, most asset have the capability to run or perform well within the company expectation. Innovative Technology Solutions can refine your existing processes and help with forecasting costs.

    Limited
    Standard
    Refresh Policy

  • Equipment is replaced at company financial ability with a goal to replace within time window. Most assets are within warranty periods reducing longer repair and down time. When new applications are introduced to the environment, most PCs have the capability to run or perform well within the company expectation. Innovative Technology Solutions can refine your existing processes and help with forecasting costs.

    Moderate
    Standard
    Refresh Policy

  • Your company is doing well. Assets are replaced within standardized time window. All assets are within warranty periods reducing longer repair and down time. When new software or patching is introduced to the environment, PCs have the capability to run or perform well within the company expectation. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good
    Standard
    Refresh Policy

  • Your company is doing great. Equipment is replaced within standardized time window with a specific asset configuration optimized to function within your company software parameters. All assets are within warranty periods reducing longer repair and down time.

    Strong
    Standard
    Refresh Policy

Category:

Equipment Deployment Lifecycle

Objective:

Equipment Lifecycle Management industry standards strive to keep the computing environment close to warranty coverage, a performance standard for deployed applications and capability in line with user/company requirements.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 9 of 16

Question 9

Does your refresh plan include names and locations for the next budget cycle?

  • Equipment refreshes are done when equipment no longer works, rather than on a refresh cycle. When mass refreshes are executed, accurate accountability of devices to named users and/or locations is inaccurate. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset lifecycle processes.

    No Budget
    Refresh Plan

  • Refresh cycles have been identified, but are seldom followed in order to minimize expenses. As such, devices are more likely refreshed when they brake. When mass refreshes are executed, accurate accountability of devices to named users and/or locations is usually around 50%.Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset lifecycle processes.

    Limited
    Budget
    Refresh Plan

  • Refresh cycles are documented and generally followed. Most devices are refreshed on schedule and the accuracy of devices to named users and/or locations is generally 80% or better. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset lifecycle processes.

    Moderate
    Budget
    Refresh Plan

  • Refresh cycles are documented and followed. Most devices are refreshed on schedule and the accuracy of devices to named users and/or locations is generally 90% or better Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset lifecycle processes.

    Good
    Budget
    Refresh Plan

  • You’re doing great! Refresh cycles are documented and followed. Devices are refreshed on schedule and the accuracy of devices to named users and/or locations is 95% or better. Strong processes and polices are in place and being followed.

    Strong
    Budget Refresh
    Plan

Category:

Budget Refresh Plan

Objective:

Equipment refreshes should follow a regular and planned cycle, with traceability of assets to named individuals and locations.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 10 of 16

Question 10

Does your asset tracking software manage lease/refresh dates?

  • Assets are not tracked introducing security & financial risk to the environment. Innovative Technology Solutions can assist your company to drive industry standards in your business to reduce risk and help with forecasting costs.

    No Asset
    Tracking
    Management

  • Assets are tracked loosely. Potential exposure to security & financial risk within the environment. Innovative Technology Solutions can refine your existing processes, reduce risk and help with forecasting costs.

    Limited
    Asset Tracking
    Management

  • HAM is most likely in place tracked within a company solution or non ITIL focused application. SAM is loosely followed through intercompany solution. HAM and SAM most likely do not have network scanning but are 70-90% accurate. Inaccuracy can be common, is a hindrance and requires investigation by all team members to correct. Potential exposure to security & financial risk within the environment. Innovative Technology Solutions can refine your existing processes, reduce risk and help with forecasting costs.

    Moderate
    Asset Tracking
    Management

  • Your company is doing well. HAM and SAM are implemented and allow for planned obsolescence and future cost forecasting. HAM and SAM most likely do not have network scanning but are 80-95% accurate. Inaccuracy can be common, is a hindrance and requires investigation by all team members to correct. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good Asset
    Tracking
    Management

  • Your company is doing great. HAM and SAM are implemented and allow for planned obsolescence and future cost forecasting. HAM and SAM most likely do not have network scanning but are 98%-100% accurate and exceptions are actively pursued with quick resolution.

    Strong
    Asset Tracking
    Management

Category:

Asset Tracking Software

Objective:

Hardware Asset Management(HAM) & Software asset management (SAM) capability involves the process of reducing, documenting, and controlling costs and risks on non-compliance and providing adequate resources to the business.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 11 of 16

Question 11

Do you have a formal testing and packaging process for new applications?

  • Applications are loaded for end users from various sources and mediums often taking longer to deploy and company settings are not standardized. Licensing and patching for applications impose risk to your environment. Testing is not performed for each application as version control and configurations are not controlled within the environment. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No software
    packaging

  • Applications may be stored in a singular location but have limited licensing review, patch compliance or process for deployment. Testing is not performed for each application as version control and configurations are not controlled within the environment. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    software
    packaging

  • Applications are stored in a singular location but have limited licensing review & patch compliance. Documented processes exist for deployment. Testing is performed periodically for each application. Version control and configurations may not be controlled within the environment. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    software
    packaging

  • Your company is doing well. Applications are packaged and centralized in a software repository. Licenses are reviewed and software patching occurs regularly but may be delayed. Deployment processes have been standardized although exceptions may exist. Testing is performed periodically for each application. Version control and configurations may be controlled within the environment. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good
    software
    packaging

  • Your company is doing great! You have a dedicated team to review software before it enters the environment. Patching and licenses are not only regularly deployed but monitored and tested before implementation. Software deployment occurs in a standardized, documented process and exceptions are reviewed and tested immediately. Testing is performed for each application in a controlled scheduled manner. Version control and configurations are controlled within the environment.

    Strong
    software
    packaging

Category:

Application Testing & Packaging

Objective:

Packaged application methods provide a software standard within your environment that allows easier deployment within your company environment, controlled licensing of applications, testing of potential vulnerabilities or inconsistencies with the environment, a standardized application suite for end users and coordinated patching efforts for better security.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 12 of 16

Question 12

Do you have documentation (ex: Certificates of Destruction) for all disposed of tracked assets?

  • Assets are disposed of in an ad hoc manner without consideration of lifecycle, warranty or post data elimination disposal or donation. Disposal methods and data elimination have little or no planning. Software licensing is not considered or reported leading to higher costs due to lack of license compliance. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No Asset
    Disposal
    Plan

  • Assets are disposed of in an ad hoc manner with some planning around lifecycle management and warranties, but limited strategy around data elimination and physical disposal. Software licensing is intermittently considered and reported, leading to higher costs due to lack of license compliance. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    Asset Disposal
    Plan

  • Assets are disposed of in a consistent manner with regular consideration around lifecycle management and warranties. Documented processes exist for data elimination and physical disposal and are usually followed. Software licensing is regularly considered and reported, resulting in few license discrepancies. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    Asset Disposal
    Plan

  • Your company is doing well. Assets are disposed of and data is eliminated according to documented processes most of the time in regular adherence to planned obsolescence of devices. Software licensing is regularly updated for a high degree of vendor compliance. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good Asset
    Disposal
    Plan

  • Your company is doing great! You have a dedicated team to ensure that all aspects of data elimination, asset disposal and software licensing counts are addressed fully and according to documented procedures. Keep up the good work.

    Strong Asset
    Disposal Plan

Category:

Equipment Disposal Documentation

Objective:

Asset Disposal Plans are to ensure that assets are only disposed of where they meet identified criteria for disposal, Data is adequately eliminated from assets and that appropriate tracking is available for any asset leaving the company environment. Secondary objectives may include financial recuperation.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 13 of 16

Question 13

Do you have a base image?

  • The operating system and patching are loaded separately to your initial asset deployments from various sources and mediums often taking longer to deploy and company settings are not standardized. OS licensing may occur per PC and security patching may only occur at the time of deployment introducing risk to your environment. Patching and global policy settings may vary from PC to PC. User administrative rights most likely are available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and lower costs.

    No PC
    Image Process

  • The operating system and patching are loaded together at the time of your initial asset deployments. OS licensing may occur per PC and security patching occur at the time of deployment and after. Patching and Global policy settings may vary from PC to PC. User administrative rights may be available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Limited
    PC Image
    Process

  • The operating system and patching are combined to be loaded on to your initial asset deployments from single image and company settings are standardized. Patching and Global policy settings may vary from PC to PC. Up to date patching is intermittently updated and injected to the standard image. Many patches need to be installed after the initial install. OS licensing occurs from an enterprise license and security patching may only occur at the time of deployment and after. User administrative rights may be available to the end user at initial deployment introducing security and down time risks. Innovative Technology Solutions can refine your existing processes and reduce risk to your environment.

    Moderate
    PC Image
    Process

  • Your company is doing well. The operating system and patching are combined to be loaded on to your initial asset deployments from single image and company settings are standardized. Patching and Global policy settings are standardized. Up to date patching is regularly updated and injected to the standard image. Some patches may need to be installed after the initial install. OS licensing occurs from an enterprise license. User administrative rights are not available to the end user at initial deployment reducing security and down time risks. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your software strategy.

    Good
    PC Image
    Process

  • Your company is doing great! You have a team that focuses on your OS deployment strategy and works from well documented procedures. The operating system and patching are combined to be loaded on to your initial asset deployments from single image and company settings are standardized. Patching and Global policy settings are standardized. Up to date patching is regularly updated and injected to the standard image. OS licensing occurs from an enterprise license and security patch is reviewed, tested and scheduled to be updated within the standardized image. User administrative rights are not available to the end user at initial deployment reducing security and down time risks.

    Strong
    PC Image
    Process

Category:

Base Image

Objective:

Structured OS & current patched images provide a software standard within your environment that allows easier deployment within your company environment, controlled licensing of operating systems for end users and coordinated patching efforts for better security.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 14 of 16

Question 14

Are all of your lifecycle management processes documented and updated regularly?

  • Lifecycle management processes are not documented and consist of tribal knowledge and best efforts to keep the hardware/software assets up to date. Endpoints are infrequently monitored and seldom remediated. Innovative Technology Solutions can assist your company to drive industry standards in your business to improve efficiency and control methods.

    No Lifecycle
    Management
    Process Review

  • Lifecycle management processes may have some documentation and also consists of some of tribal knowledge.Documentation is rarely reviewed unless pointed out as incorrect. Endpoints are infrequently monitored and seldom remediated. Innovative Technology Solutions can refine your existing processes and define control methods.

    Limited
    Lifecycle
    Management
    Review

  • Lifecycle management processes are documented. Processes are defined and if documentation is recognized as incorrect, updates are provided, or the asset management team meets to discuss. Endpoints are monitored, but not always remediated. Innovative Technology Solutions can refine your existing processes and help with forecasting costs.

    Moderate
    Lifecycle
    Management
    Review

  • Your company is doing well. Lifecycle management processes are documented. Processes are defined and part of the knowledge management system with scheduled review. Owners for each document and process are identified but may take time to replace when members leave the team.Endpoints are always monitored and mostly remediated. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy.

    Good
    Lifecycle
    Management
    Review

  • Your company is doing great. Lifecycle management processes are documented. Processes are defined and part of the knowledge management system with scheduled review. Owners for each document and process are identified and replaced when members leave the team. Strong endpoint monitoring and remediation occurs, with regular self-healing programs demonstrated.

    Strong
    Lifecycle
    Management
    Review

Category:

Lifecycle Management Processes

Objective:

PC Lifecycle Management industry standards require up to date documented processes with planned obsolescence and endpoint management. These process should have ownership, be communicated to control teams on creation and reviewed with in a set time period by the owner with annual reviews by the entire team.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 15 of 16

Question 15

Are support budgets adjusted annually based on equipment counts?

  • Budgets are planned for current operations levels and frequently do not include known changes to the organization or expected obsolescence of deployed equipment, resulting in unbudgeted expenditures for such equipment. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    No Support
    Budget Alignment

  • Budgets are planned for current operations levels. They sometimesinclude known changes to the organization, but may not forecast expected obsolescence of deployed equipment, resulting in unbudgeted expenditures for such equipment.Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Limited
    Support
    Budget Alignment

  • Budgets are planned for current operations levels and generally include known changes to the organization. Budgets generally forecast expected obsolescence of deployed equipment, resulting in few unbudgeted expenditures for such equipment. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Moderate
    Support Budget
    Alignment

  • Budgets are well tied into the strategic planning of the business, including current operations and expected changes to the organization. Budgets forecast expected obsolescence of deployed equipment, resulting in few unbudgeted expenditures for such equipment. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Good
    Support
    Budget
    Alignment

  • You’re doing great! Budgeting for opex and capex expenditures is well planned, strongly tying into the strategic planning of the business. Strong processes and policies exist and are followed, resulting in few unbudgeted equipment expenses.

    Strong Support
    Budget
    Alignment

Category:

Support Budget Alignment

Objective:

Operating and capital budgets for equipment consider the planned obsolescence of equipment and changes in the business which impacts the number of users needing such equipment.

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

Question 16 of 16

Question 16

Do you meet with I&O resolver groups regularly to optimize the lifecycle management process?

  • Assets are deployed with little effort to adjust images, access rights, and software provisioning based on staff feedback. This results in greater need for desktop support cost and end user dissatisfaction. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    No Resolver
    Group Commitment

  • Assets are deployed with some effort to adjust images, access rights, and software provisioning based on staff feedback. This results in greater need for desktop support cost and end user dissatisfaction. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Limited
    Resolver
    Group
    Commitment

  • Procedures are in place to provide feedback which is considered for continuous improvement in adjusting the asset lifecycle management processes. Changes based on this feedback may not be as fast as end users desire, buthelps optimize desktop support cost and end user satisfaction. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Moderate
    Resolver
    Group
    Commitment

  • Procedures are in place to provide feedback which is frequently considered for continuous improvement in adjusting the asset lifecycle management processes. Changes based on this feedback is timely and communicated to end users, resulting in optimized desktop support cost and high levels of end user satisfaction. Innovative Technology Solutions may be able to help you refine your processes and gain more efficiency in your asset strategy and execution.

    Good
    Resolver
    Group Commitment

  • You’re doing great! Feedback loops to enable continuous improvement are in place and being followed, resulting in effective cost containment and end user satisfaction. Asset lifecycle processes continue to evolve to take advantage of technology developments and business strategy.

    Strong
    Resolver
    Group
    Commitment

Category:

I&O Resolver Group Commitment

Objective:

Given that digital assets are employed to improve the productivity of staff, there should be regular feedback from end users, departments and the various internal resolver groups which are involved in the asset lifecycle management (including imaging, etc).

How To rank:

Rank your organization's compliance with each best practice by selecting a response on the scale of 1-5 (5-Highest Maturity, 1=Lowest Maturity).

Please select any option

You've Completed the IT LifeCycle Management Assessment

Your Overall Maturity Score

What Your Overall Score Means:

Score Ranges: 1-25, 26-60, 61-85, 86-100

Download Recommendations PDF

IT Maturity Assessment LifeCycle Index

Thank you for completing the ITS IT Lifecycle Management Maturity Assessment.

Your full results and recommendations are on the way to the email address provided.

Questions about your results?

Contact an ITS representative at XXX-XXX-XXX info@innovativetech.com

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IT LifeCycle Management Recommendations

Prepared For

Your Overall Maturity Score

What Your Overall Score Means:

Summary of Your Responses

IT Maturity Assessment Lifecycle Index

Category Ranking Definitions

  • 1

    Realization that infrastructure and operations are critical to the business; beginning to take actions (in people/organization, process and technologies) to gain operational control and visibility.

  • 2

    Moving to a managed environment, for example, for day-to-day IT support processes and improved success in project management to become more customer-centric and increase customer satisfaction.

  • 3

    Gaining efficiencies and service quality through standardization, policy development, governance structures and implementation of proactive, cross-departmental processes, such as change and release management.

  • 4

    IT is a highly efficient internal service provider, offering a stable portfolio of optimized services.

  • 5

    Trusted partner to the business for increasing the value and competitiveness of business processes, as well as the business as a whole.

Success Drivers Score Recommendation
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