Colleagues, This COVID-19 situation is difficult for everyone, personally and professionally. While we strive to keep ourselves and our families safe, we’re also trying to…
What Is A Service Level Agreement (SLA)?
Technology is now service-driven — the scope and scale of IT deployments make it impossible for companies to tackle everything on their own. But how…
ITSM And ITIL: What’s The Difference?
The terms ITSM and ITIL are often used interchangeably. In fact, these two acronyms describe similar — but not identical — concepts related to service…
Top IT Trends For 2019 And Beyond
IT spending continues to rise as organizations look to capitalize on current investments and lay the groundwork for the next generation of technology services and…
Protect Your Business by Implementing an IT Disaster Recovery (DR) Plan
Disasters can strike any business without warning. That’s just a fact of life. The good news is that you can take steps to be prepared.…
How IT Managed Services Companies Provide Solutions for Midsize Enterprises
Midsize enterprises (MSE) are uniquely positioned in the marketplace, occupying the middle space between large-scale corporations and startup SMBs. With greater reach than SMBs comes…
Using the Shift Left Approach to Improve IT Service Desk Support
Today it is difficult—if not impossible—to use strategies from the past to provide effective support to end users. The rapid pace of digital transformation and…