Security is a huge issue for all companies. Based on various research, organizations are spending billions of dollars on digital security globally every year and…
What Is IT Asset Management?
IT asset management (ITAM) is the process of managing all technology assets in an organization from initial planning stages to eventual retirement and replacement. Originally…
What Is Shift Left?
Service desk support is one of the larger line items in IT budgets. It makes sense: With technology now the backbone of business success at…
4 Benefits Of A Service Desk
A service desk is a vital business resource that functions to provide infrastructure efficiency and end user satisfaction. From incident resolution to service request fulfillment,…
What Is ITSM? 3 Key Features & Aspects Of IT Service Management
What Is ITSM? Three Key Features — and Functional Applications — of IT Service Management ITSM (IT service management) falls under the broader framework of…
What Does MSP Stand For? Unpacking This Common Tech Acronym
As technology adoption picks up speed thanks to powerful and user-friendly IT tools, organizations face a challenge: How do they make the most of new…
What Is ITIL Incident Management?
ITIL — also known as the IT infrastructure library — is a widely adopted and well-respected service management framework that offers best practice and process…