ITIL — also known as the IT infrastructure library — is a widely adopted and well-respected service management framework that offers best practice and process…
IT Trends For 2020
IT spending is on the rise as companies look to shore up service delivery, enhance solution outcomes and ensure data security meets evolving regulatory standards.…
Help Desk vs. Service Desk: Understanding The Differences
Support matters in IT. Staff and customers need somewhere to get answers, resolve issues and ensure the technology they use is working as intended. This…
A message of support from ITS President, Jesse Alexander
Colleagues, This COVID-19 situation is difficult for everyone, personally and professionally. While we strive to keep ourselves and our families safe, we’re also trying to…
What Is A Service Level Agreement (SLA)?
Technology is now service-driven — the scope and scale of IT deployments make it impossible for companies to tackle everything on their own. But how…
ITSM And ITIL: What’s The Difference?
The terms ITSM and ITIL are often used interchangeably. In fact, these two acronyms describe similar — but not identical — concepts related to service…
Top IT Trends For 2019 And Beyond
IT spending continues to rise as organizations look to capitalize on current investments and lay the groundwork for the next generation of technology services and…